FUNCTIONAL AND TECHNICAL SUPPORT
Functional and Technical Support Services offer customers expert resources at the point of application use reducing transaction friction and involving addressing inquiries related to Oracle Applications’ business processes.
- Focused on Actual Use of Applications
- “How Do I”
- “Show Me How To”
- “Help Me Do This”
- Issues Resolution
Service Management, 24x7 Service Desk, ITIL Based Change Enablement Process