Careers

Why Work at Denovo?

At Denovo, you have the freedom to innovate, freedom to learn, and freedom to grow. Excellence is expected, growth is guaranteed. Every day we seek to challenge what is possible, push each other forward, and keep our eyes on the future. We encourage collaboration and rely on one another to produce the best results.

Our team provides solutions that help IT professionals reduce their costs and make their job easier. We are technology experts who revel in the details of infrastructure management, operational efficiencies, and digital transformation.

Our employees actively collaborate with some of the biggest brands in the world, and the work we do is valuable to them. We believe work can be fun! We host quarterly team building activities, summer events, unique food trucks, and interoffice competitions, such as Wii Olympics. Denovo offers great benefits including company paid health insurance, open PTO, 401k matching, and more.

Current Openings

Job Summary:

Responsible for managing and developing customer relationships that promote retention and loyalty to deliver exceptional customer experience.  Represent “the Voice of the customer” while serving as point person for all business-related matters for Denovo’s managed services customers.  Effectively manage processes, as well as internal and external resources, to ensure that we meet contractually established service level agreements for our customers.

Responsibilities:

  • Represent “the Voice of the customer” back to Denovo. Stay in tune with each of our customer’s satisfaction levels and support needs and keep Denovo management apprised of changes.
  • Drive the overall client retention strategy, including client engagement management process, client onboarding, communication, contract renewals, and additional sales opportunities.
  • Act as a trusted advisor and customer advocate.  Analyze business requirements, forecasting, project execution, reporting and strategic planning initiatives to drive the desired results and deliver high value and overall satisfaction to the client.
  • Establish collaborative relationships with key customer executives and staff.  Serve as point of escalation for both the customer and other Denovo team members in matters that relate to service delivery, contract interpretation, proposals, billing, etc.
  • Manage services delivery from Denovo for assigned customers.  Ensure adherence to established standards and procedures.
  • Play a key role in Denovo’s Change Control process.  Work closely with customers to manage a 3-4 week rolling change control process for changes that are needed in a customer’s environment.  Act as approving member on Denovo’s Change Advisory Board.
  • Gather and maintain a thorough understanding of our contractual commitments for each customer.
  • Manage scope of service delivery by monitoring support requests to compare against contracts and work with customers to secure change orders when necessary.
  • Manage issues or conflicts that may arise between Denovo and customer.  Clarify the interests and positions of all parties.  Facilitate discussions to reach mutually agreed upon resolution.
  • Coordinate client and Denovo resources to conduct Quarterly Business Reviews with customers.
  • Provide detailed and timely status reporting to customers and Denovo management.  Ensure that client information in our ticketing system and customer portal is up to date.
  • Ensure accurate time reporting.  Review and approve Denovo resource time reporting as it relates to client SOW’s and change requests.
  • Ensure a smooth transition during new client on-boarding.  Partner with various internal sales and service delivery teams to provide a seamless transition to post go-live support team.
  • Secure client reference-ability and drive participation in select marketing programs and events.
  • Understand existing customer’s business needs and assess opportunities to expand our services.
  • Identify and propose client management innovations and improvement opportunities.

Qualifications:

Required:

  • Excellent service-driven, customer-focused skills
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery to the customer
  • 5 – 10 years of strategic/enterprise account management experience in an ERP and/or hosting environment
  • Experience with successfully managing contract renewals that drive monthly recurring revenue
  • Demonstrated ability to develop strong working relationships at both executive and staff levels within customer organizations
  • Tangible examples of situations where sound and accurate judgment were exhibited
  • Proven ability to work effectively in both a team environment and independently
  • Excellent oral, written and interpersonal communication skills
  • Strong time management skills and attention to detail
  • Exceptional troubleshooting and problem-solving abilities
  • Inspires respect and trust and motivates others to perform well

Desired:

  • Four-year degree in related field strongly preferred
  • Strong background with Oracle solutions, such as Oracle EBS, JD Edwards, ERP Cloud and/or Oracle Cloud Infrastructure (OCI)
  • 3 – 5 years of sales-related experience that drove revenue expansion with existing customers
  • Experience with Customer Relationship Management (CRM) software
  • Proven ability to absorb, master and leverage emerging technologies
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
Apply

Summary:
The CNC Managed Services Consultant/Administrator, will have the skills and experience required to take ownership for performing day-to-day management of tasks for the JDE EnterpriseOne technical scope of a project. The responsibilities will be technical in nature and include project activities that may span all Practice Areas involved (Design/Build/Run, Operations Architecture, System Administration, Database, ERP and other technical frameworks, etc.). This client support work will be performed remotely. As a member of the Denovo CNC Managed Services Group, perform day-to-day CNC support activities within JD Edwards World or EnterpriseOne on various platforms, such as:

Duties:

  • Install and manage system across multiple platforms.
  • Apply ESUs, ASUs, Updates and Tools Release upgrades.
  • OMW installation, setup and project promotions.
  • JDE Administration of security, print, batch queues, performance tuning and monitoring via SAW.
  • Set up and JDE manage reports.
  • Create and manage environments, path codes and instances.  Monitor and manage application system performance and availability.
  • Provide complete and timely support for end users.
  • Keep current and up-to-date with application architecture, ESU and service pack releases, functionality, and other CNC components.
  • Work extensively with the development staff to promote new releases from development to QA and finally production.

Qualifications:

  • Bachelor’s Degree in technical or business area preferred.
  • At least five years of JD Edwards CNC consulting experience.
  • Must have strong knowledge of JD Edwards CNC functions, including computer languages, operating systems, and technical applications.  Must be familiar with JD Edwards system backup/restore requirements.
  • Must understand the system development process, client deployment options.  Experience with a variety of systems and platforms is preferred – Windows, Unix, iSeries, Citrix, WebSphere, JAS, etc.
  • Professional certification as appropriate.
  • Ability to interact with third-party technology vendors and partners, as well as internal facilities staff and end-users.
  • Strategic planning and project management experience is a plus.

Soft Skills:

 

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem-solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Summary:

The Senior Oracle Database Administrator will be responsible for the maintenance, monitoring, and tuning of all Oracle database instances.  Ideal candidate will have production support experience running on Oracle 10g and 11g on AIX/Red Hat and supported JDE and SAP environments.

 

Duties/Responsibilities :

  • Lead Oracle database maintenance, monitoring, and tuning activities
  • Work with application owners to monitor and troubleshoot application and database performance
  • Work with Data Architect to further define, build, and maintain the company’s data warehouse and ETL strategy
  • Provide emergency and urgent support as required by the business and/or application owner to ensure availability and integrity of the application and data
  • Work with the application owners, on an as requested basis, to plan for and provide guidance on database hardware and software upgrade planning
  • Work with remote DBA support resources to maintain 24×7 up time requirement
  • Monitor and maintain database backup and disaster recovery procedures
  • Maintain and audit database level security
  • Evaluate, test, and deploy new database patches and upgrades
  • Configure and maintain database administration tools for monitoring performance and change management

Requirements:

  • Ability to learn and support new applications
  • Minimum of 5+ years of Oracle Database Administration experience
  • JD Edwards Enterprise One DBA experience desired
  • Unix (AIX), Linux and Windows OS experience
  • Basic networking skills required
  • Experience in high-volume and large database environments desired
  • Strong SQL/PLSQL skills required
  • Experience with CDC, database replication, and other high availability technologies desired
  • Data warehouse and ETL experience desired
  • Business Intelligence DBA experience a plus
  • Experience with Oracle Application Server a plus
  • Strong analytical and conceptual skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to multi-task in a fast paced environment
  • Highly motivated self-starter who is innovative and quick to learn
  • BS or MS in Computer Science or related field, or equivalent experience
Apply

Summary:

Responsible for multiple large and complex Oracle/JD Edwards systems and application projects from initiation through delivery.  Exercises judgment and business acumen in selecting methods and techniques to deliver solutions on non-routine and very complex aspects of applications and technology installations.  Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions.  Extensive travel will be required.

Duties:

  • Manage projects from start to finish, identifying critical paths and dependencies.  Lead business process and systems implementation efforts.
  • Direct and oversee the placement of professionals on designated projects.
  • Ensure that project follows selected methodology and procedures.
  • Create, maintain and evaluate the project schedule and scope.  Plan and schedule project timelines.  Track project milestones and deliverables.  Manage project scope and approval of scope changes.
  • Keep client and Denovo team informed on project status and deliverables.
  • Ensure consistent and effective communication.
  • Identify and resolve complex customer issues and conflicts by recommending and implementing solutions.
  • Collaborate with the consulting sales team by providing domain expertise.  May provide hands-on implementation support or assist with the pre-sales process as needed.

Qualifications:

  • Four-year degree in Business or related field.
  • At least 8 years of ERP software implementation project management experience and 10 years of ERP consulting experience.  Knowledge of JD Edwards strongly preferred.
  • PMP certification is strongly preferred.  Other professional certifications as appropriate.

Soft Skills:

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Consult clients on business goals, objectives, and needs as they relate to Enterprise Resource Planning (ERP) and other system needs.  Expertise and work efforts focus primarily on implementing JD Edwards Enterprise One Distribution modules.  Work directly with clients to provide needs assessment, installation, set-up, implementation, training, and consultation services.
This is a full-time employment opportunity.  The initial project work for this role will be based in the Northeast, so candidates in the Eastern and Central United States are preferred.

 

Responsibilities:

  • Serve as liaison between end-users and consultants during consulting projects.
  • Work with clients to gather business requirements and translate those needs into software solutions.  Define specifications, and data models for product development and testing.  Use development specifications to create detailed test cases and analyze results.
  • Develop and maintain strong relationships with clients.
  • Follow defined policies and procedures
  • Configure JD Edwards software solution to meet client requirements.
  • Create test scripts and training documentation.
  • Provide training for clients.  Prepare training outlines and materials specific to client needs.
  • Travel to client locations to meet and collaborate with Denovo and client team members.  Tour client facilities to gain understanding of their business operations and processes. The majority of travel will be via air, though occasional project locations may be close enough to drive to.
  • Assist sales team to create solution and provide estimates for implementation activities.  May serve as a Subject Matter Expert (SME) during sales process.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.

 

Travel
This position requires extensive travel.  Travel is frequently outside the local area and overnight, typically Monday – Thursday away from home.  International travel may be required.

Qualifications Include:

  • Four-year degree in Business or related field.  Graduate degree is a plus.
  • Must have at least 7 years of functional JD Edwards EnterpriseOne Distribution implementation experience, with at least 5 years of experience as a Lead Consultant on JD Edwards implementations.  Must be experienced with implementing Inventory, Sales Order, Purchasing, Advanced Pricing.  Experience with WMS, TMS, and CRM are a plus.  Candidates that are multi-functional and able to work in other modules like Finance, Manufacturing or HCM are strongly preferred.
  • Must have worked with data conversions, data mapping and interfaces.
  • Professional certification as appropriate.
  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
Apply

Summary:

Consult clients on business goals, objectives, and needs as they relate to Enterprise Resource Planning (ERP) and other system needs.  Expertise and work efforts focus primarily on implementing JD Edwards EnterpriseOne Finance modules.  Work directly with clients to provide needs assessment, installation, set-up, implementation, training, and consultation services.

This is a full-time employment opportunity.  The initial project work for this role will be based in the Northeast, so candidates in the Eastern and Central United States are preferred.
Responsibilities:

  • Serve as liaison between end-users and consultants during consulting projects.
  • Work with clients to gather business requirements and translate those needs into software solutions.  Define specifications, and data models for product development and testing.  Use development specifications to create detailed test cases and analyze results.
  • Develop and maintain strong relationships with clients.
  • Assess available solutions and recommend solutions to consulting team.
  • Configure JD Edwards software solution to meet client requirements.
  • Create test scripts and training documentation.
  • Provide training for clients.  Prepare training outlines and materials specific to client needs.
  • Keep project manager and project team informed on individual deliverables.
  • Travel to client locations to meet and collaborate with Denovo and client team members.  Tour client facilities to gain understanding of their business operations and processes. The majority of travel will be via air, though occasional project locations may be close enough to drive to.
  • Assist sales team to create solution and provide estimates for implementation activities.  May serve as a Subject Matter Expert (SME) during sales process.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.

Travel
This position requires extensive travel.  Travel is frequently outside the local area and overnight, typically Monday – Thursday away from home.  International travel may be required.

Qualifications:

  • Four-year degree in Business or related field.  Graduate degree is a plus.
  • Must have at least 7 years of functional JD Edwards EnterpriseOne Finance implementation experience, with at least 5 years of experience as a Lead Consultant on JD Edwards implementations.  Must be experienced with implementing Gl, AP, AR, Fixed Assets.  Experience with Contract/Service Billing & Job Cost are a plus.  Candidates that are multi-functional and able to work in other modules like Distribution, Manufacturing or HCM are strongly preferred.
  • Must have worked with data conversions, data mapping and interfaces.
  • Professional certification as appropriate.
  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
Apply

Summary        

Consult clients on business goals, objectives, and needs as they relate to Enterprise Resource Planning (ERP) and other system needs.  Expertise and work efforts focus primarily on implementing JD Edwards EnterpriseOne Distribution modules.  Work directly with clients to provide needs assessment, installation, set-up, implementation, training, and consultation services.

This is a full-time employment opportunity.  Candidates must be located in or near the Tampa, FL area.

Responsibilities

  • Serve as liaison between end-users and consultants during consulting projects.
  • Work with clients to gather business requirements and translate those needs into software solutions.  Define specifications, and data models for product development and testing.  Use development specifications to create detailed test cases and analyze results.
  • Assess available solutions and recommend solutions to consulting team.
  • Develop and maintain strong relationships with clients.
  • Configure JD Edwards software solution to meet client requirements.
  • Create test scripts and training documentation.
  • Provide training for clients.  Prepare training outlines and materials specific to client needs.
  • Keep project manager and project team informed on individual deliverables.
  • Travel to client locations to meet and collaborate with Denovo and client team members.  Tour client facilities to gain understanding of their business operations and processes. The majority of travel will be via air, though occasional project locations may be close enough to drive to.
  • Assist sales team to create solution and provide estimates for implementation activities.  May serve as a Subject Matter Expert (SME) during sales process.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.

Travel

This position requires extensive travel.  Travel is frequently outside the local area and overnight, typically Monday – Thursday away from home.  International travel may be required.

Qualifications

  • Four-year degree in Business or related field.  Graduate degree is a plus.
  • Must have at least 7 years of functional JD Edwards EnterpriseOne Distribution implementation experience, with at least 5 years of experience as a Lead Consultant on JD Edwards implementations.  Must be experienced with implementing Inventory, Sales Order, Purchasing, Advanced Pricing.  Experience with WMS, TMS, and CRM are a plus.  Candidates that are multi-functional and able to work in other modules like Finance, Manufacturing or HCM are strongly preferred.
  • Must have worked with data conversions, data mapping and interfaces.
  • Professional certification as appropriate.
  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
Apply

Summary:

The Solution Architect (SA) is a customer/prospect-facing position that works collaboratively with the Denovo sales teams to win qualified sales opportunities and ensure customer solutions are both operationally deliverable and profitable. The Solution Architect shall assume a leadership role in the attainment of new customers using their strong understanding of Denovo service offerings as well as additional third party services, contract structures, various costing/pricing methods, and various approaches to terms and conditions to craft large, configurable, repeatable sales process. The Solution Architect shall take a leadership role in convincing the customer contacts of the credibility of the solution and effectiveness of the solution in meeting the customer’s requirements. The Solution Architect shall have interaction with middle to senior customer contacts (i.e. CIO, CFO, Operations Managers, Legal, Outside Consultants and Legal Firms).

The location for this position is somewhat flexible, but must be based in the Central or Eastern United States.

Responsibilities:

  • Support customer/prospect discovery calls and present the Denovo operational value proposition. Explain “how” solution will be delivered to customers’ mid-level management team.
  • Create the operational solution, customizing as necessary, to balance the needs of the solution, customer, and Denovo.
  • Create the costing and risk methods that balance the needs of the solution, customer, and Denovo. The costing and services solution will require strategic and tactical thought in the identification of cost drivers of the solution. Proactive and efficient communication is needed in order to gather the costing data and customer requirements from both internal and external sources. Various costing methods from Denovo’s line of business needs to be combined and rationalized in order form a complete and deliverable costing strategy.
  • Responsible for taking the complete operational solution through Denovo’s approval process which includes various approval streams as well as corporate approvals from such organizations as: Revenue Recognition, Risk Management, etc. The Solution Architect will have the lead of documenting and prioritizing the approval concerns related to the operational issues and working with the Deal Team to resolve those concerns. This will include multiple cycles back through the approval process. This must be accomplished with speed and effectiveness in order to keep pace with the Sales cycle timeline.
  • Change Agent. Based on “real deal” experiences, creates recommendations for changes in Configurable Services, costing methods. Services, and terms and conditions.
  • Mentor junior-level Sales Consultants.
  • Provide smooth and efficient transfer to Transition Team.

Requirements:

  • 5-8 years consulting or pre-sales, solution-oriented experience.
  • 4-year college degree in applicable field, advanced degree preferred.
  • Deep knowledge and understanding of JD Edwards ERP offerings.  Candidates with JDE Manufacturing and Transportation experience are strongly preferred.
  • Experience with E-Business Suite or Oracle Cloud is a plus.
  • Keen understanding of and ability to articulate value chain concept.
  • Highly effective team leadership, integration and negotiation skills.
  • Excellent communication and presentation skills.
  • To effectively fill this role, travel will be required.  We anticipate at least 50% travel.
Apply