Careers

Why Work at Denovo?

At Denovo, you have the freedom to innovate, freedom to learn, and freedom to grow. Excellence is expected, growth is guaranteed. Every day we seek to challenge what is possible, push each other forward, and keep our eyes on the future. We encourage collaboration and rely on one another to produce the best results.

Our team provides solutions that help IT professionals reduce their costs and make their job easier. We are technology experts who revel in the details of infrastructure management, operational efficiencies, and digital transformation.

Our employees actively collaborate with some of the biggest brands in the world, and the work we do is valuable to them. We believe work can be fun! We host quarterly team building activities, summer events, unique food trucks, and interoffice competitions, such as Wii Olympics. Denovo offers great benefits including company paid health insurance, open PTO, 401k matching, and more.

Current Openings

Description

Summary:

The Cloud Architect designs, deploys and supports the ongoing maintenance of all cloud systems including the front-end platforms, servers, storage, and management networks.

The ideal candidate will have a solid understanding of cloud computing and technology systems, as well as experience designing and transferring applications to the cloud.

 

Duties:

  • Participate in the creation of a well-informed cloud strategy and manage the adoption process.
  • Regularly evaluate, design and execute proof of concepts with cloud technologies, hardware, and software.
  • Work closely with Network and Security SMEs to create conceptual, logical and physical design for hosted and disaster recovery cloud solutions.
  • Support SAs in the sales organization in building hosted solutions for new clients.
  • Deploy cloud technologies and define operational elements to properly maintain throughout the technology lifecycle.
  • Work closely with IT security to monitor the company’s cloud privacy and monitor disaster recovery
  • Respond to technical issues in a professional and timely manner.
  • Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
  • Participate in the planning and execution of workload migration to cloud; both Private and Public.
  • Provide Tier 3 support to operational personnel on incident, problem & performance resolution
  • Engage in capacity planning & environment optimization
  • Provide guidance in automation techniques and opportunities to streamline deployments and overall management of the environment.
  • Execute and document processes around environment recoveries in support of disaster recovery requirements.
  • Interface with DEVOPS to help define and deploy automation capabilities.
  • Assist in the creation, definition and deployment of standards and reference architectures for hosted applications.

 

Qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or relevant field.
  • 5+ years’ experience designing, executing and supporting IT cloud solutions.
  • Excellent knowledge of cloud computing technologies and current computing trends.
  • Experience with ESXi server and storage virtualization required.  Nutanix hyperconverged & AHV preferred.
  • Experience with Cloud monitoring tools.
  • Experience in a service provider/multi-tenant cloud environment supporting SLA driven workload a requirement.
  • Experience with replication and recovery orchestration tools.
  • 3+ years experience with AWS, OCI, and/or Azure required

 

Soft Skills:

  • Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners.
  • Excellent service-driven customer-focused skills.
  • Positive attitude and a strong commitment to delivering quality work.
  • Proven ability to work in both a team environment and independently.  Exhibit a high level of individual initiative.
  • Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
  • Ability to work with minimal or no supervision.  Ability to take direction from all levels.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem solving abilities.
Apply

Job Summary:

Responsible for managing and developing customer relationships that promote retention and loyalty to deliver exceptional customer experience.  Represent “the Voice of the customer” while serving as point person for all business-related matters for Denovo’s managed services customers.  Effectively manage processes, as well as internal and external resources, to ensure that we meet contractually established service level agreements for our customers.

Responsibilities:

  • Represent “the Voice of the customer” back to Denovo. Stay in tune with each of our customer’s satisfaction levels and support needs and keep Denovo management apprised of changes.
  • Drive the overall client retention strategy, including client engagement management process, client onboarding, communication, contract renewals, and additional sales opportunities.
  • Act as a trusted advisor and customer advocate.  Analyze business requirements, forecasting, project execution, reporting and strategic planning initiatives to drive the desired results and deliver high value and overall satisfaction to the client.
  • Establish collaborative relationships with key customer executives and staff.  Serve as point of escalation for both the customer and other Denovo team members in matters that relate to service delivery, contract interpretation, proposals, billing, etc.
  • Manage services delivery from Denovo for assigned customers.  Ensure adherence to established standards and procedures.
  • Play a key role in Denovo’s Change Control process.  Work closely with customers to manage a 3-4 week rolling change control process for changes that are needed in a customer’s environment.  Act as approving member on Denovo’s Change Advisory Board.
  • Gather and maintain a thorough understanding of our contractual commitments for each customer.
  • Manage scope of service delivery by monitoring support requests to compare against contracts and work with customers to secure change orders when necessary.
  • Manage issues or conflicts that may arise between Denovo and customer.  Clarify the interests and positions of all parties.  Facilitate discussions to reach mutually agreed upon resolution.
  • Coordinate client and Denovo resources to conduct Quarterly Business Reviews with customers.
  • Provide detailed and timely status reporting to customers and Denovo management.  Ensure that client information in our ticketing system and customer portal is up to date.
  • Ensure accurate time reporting.  Review and approve Denovo resource time reporting as it relates to client SOW’s and change requests.
  • Ensure a smooth transition during new client on-boarding.  Partner with various internal sales and service delivery teams to provide a seamless transition to post go-live support team.
  • Secure client reference-ability and drive participation in select marketing programs and events.
  • Understand existing customer’s business needs and assess opportunities to expand our services.
  • Identify and propose client management innovations and improvement opportunities.

Qualifications:

Required:

  • Excellent service-driven, customer-focused skills
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery to the customer
  • 5 – 10 years of strategic/enterprise account management experience in an ERP and/or hosting environment
  • Experience with successfully managing contract renewals that drive monthly recurring revenue
  • Demonstrated ability to develop strong working relationships at both executive and staff levels within customer organizations
  • Tangible examples of situations where sound and accurate judgment were exhibited
  • Proven ability to work effectively in both a team environment and independently
  • Excellent oral, written and interpersonal communication skills
  • Strong time management skills and attention to detail
  • Exceptional troubleshooting and problem-solving abilities
  • Inspires respect and trust and motivates others to perform well

Desired:

  • Four-year degree in related field strongly preferred
  • Strong background with Oracle solutions, such as Oracle EBS, JD Edwards, ERP Cloud and/or Oracle Cloud Infrastructure (OCI)
  • 3 – 5 years of sales-related experience that drove revenue expansion with existing customers
  • Experience with Customer Relationship Management (CRM) software
  • Proven ability to absorb, master and leverage emerging technologies
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
Apply

Summary:

The CNC Technology Consultant-Managed Services, will have the skills and experience required to take ownership for performing day-to-day management of tasks for the JDE EnterpriseOne technical scope of a project. The responsibilities will be technical in nature and include project activities that may span all Practice Areas involved (Design/Build/Run, Operations Architecture, System Administration, Database, ERP and other technical frameworks, etc.).

Duties:

  • This client support work will be performed remotely. As a member of the Denovo CNC Managed Services Group, perform day-to-day CNC support activities within JD Edwards World or EnterpriseOne on various platforms, such as:
  • Install and manage system across multiple platforms.
  • Apply ESUs, ASUs, Updates and Tools Release upgrades.
  • OMW installation, setup and project promotions;
  • JDE Administration of security, print, batch queues, performance tuning and monitoring via SAW
  • Set up and JDE manage reports.
  • Serve as first level escalation for issues
  • Create and manage environments, pathcodes and instances.  Monitor and manage application system performance and availability.
  • Provide complete and timely support for end users
  • Keep current and up-to-date with application architecture, ESU and service pack releases, functionality, and other CNC components
  • Work extensively with the development staff to promote new releases from development to QA and finally production.

Qualifications:

  • Bachelor’s Degree in technical or business area preferred
  • At least five years of JD Edwards CNC consulting experience.
  • Must have strong knowledge of JD Edwards CNC functions, including computer languages, operating systems, and technical applications.  Must be familiar with JD Edwards system backup/restore requirements.
  • Must understand the system development process, client deployment options.  Experience with a variety of systems and platforms is preferred – Windows, Unix, iSeries, Citrix, WebSphere, JAS, etc.
  • Professional certification as appropriate.
  • Ability to interact with third-party technology vendors and partners, as well as internal facilities staff and end-users
  • Strategic planning and project management experience is a plus.

Soft Skills:

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem-solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
Apply

Description

Summary:

Perform the installation, configuration, administration, and maintenance of networks and computer systems with Microsoft Windows operating systems.  Set up user accounts on organization’s servers.  Run necessary system backups.  Provide technical support and troubleshoot problems on local area networks (LAN) and data networks using Microsoft operating systems.  May perform some programming and may be responsible for script writing to enhance automation of redundant tasks.

Duties

  • Install, configure and manage Microsoft Server environments
  • Troubleshoot issues related to Microsoft Server environments.
  • Ability to work on-call rotations and off hour assignments as needed.

Qualifications:

  • Four-year degree in related field, or equivalent experience preferred.
  • At least 5 years of advanced technical support in a structured team environment.
  • At least two years of customer service experience.
  • Ability to understand, interpret, and glean results from complex technical relationships.
  • Ability to complete projects/tasks on-time, on/under budget track record is preferred.
  • Advanced troubleshooting and repair skills of computers, printers, and related peripherals.
  • Understanding of software configurations, compatibilities, and licensing.
  • Knowledge of network printers, Windows 7, Office 2010, 2013, 2016 and Office 365.
  • Knowledge of Server Operating Systems Windows Server 2008-2012R2
  • Understanding of VMWare, Citrix, ADUC, GPO’s, and Service Now.
  • Knowledge of related industry best practices.
  • Strategic, tactical, operational and financial understanding of an IT environment.
  • Must be able to repeatedly lift up to 50 lbs.
  • Must be authorized to work in the United States.

Soft Skills

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.  Exhibit a high level of individual initiative.
  • Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
  • Ability to work with minimal supervision.  Ability to take direction from all levels.
  • Excellent reading, oral, written and interpersonal communications skills.
  • Work from verbal and written instructions or requirements of varying levels of detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Strong problem solving abilities.

 

Apply

Description
Summary:
The Network Monitoring Administrator will serve as a primary individual responsible for implementation, configuration, and ongoing management of our network and infrastructure monitoring systems.
Duties:
Monitor network systems and alerts and work with managed service teams to ensure corrective actions are taken when systems are not functioning as expected.
Design and operate secure monitoring solutions that provide availability and performance insight into Operating Systems, applications, and network infrastructure using a variety of management protocols
Ensure ongoing availability of monitoring solutions through sound management of monitoring infrastructure components
Create customized health monitors and alerts as needed
Collaborate with internal and external parties to transform high-level technical objectives into comprehensive technical requirements.
Shall administer, operate, manage, establish, configure, optimize, and monitor applications and tools for monitoring management.
Monitoring system traffic and rates of data flow
Identifying, recommending and implementing changes to achieve system and network performance improvements
Share 7×24 rotational responsibilities for systems monitoring On-Call support.
Participate in and support team-oriented approaches to problem solving, system development, and operations.
Qualifications:
Four-year degree in Computer Science or related field, or equivalent experience.
5+ years working with application, systems, or network monitoring tools.
Experience with PRTG, N-Central, ManageEngine monitoring and packet capture tools.
Must be authorized to work in the United States.
Soft Skills:
Must have excellent customer service skills and thrive in a team environment.
Highly motivated self-starter who is innovative and quick to learn.
Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.
Possesses strong analytical, conceptual and planning skills. Exceptional troubleshooting and problem solving abilities. Ability to conduct research into a wide range of computing issues as required.
Excellent oral, written and interpersonal communications skills. Strong documentation skills.
Proven ability to absorb, master and leverage emerging technologies.
Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Strong time management skills and attention to detail.

Apply

Job Summary:

Denovo is currently looking for a Cloud Managed Services Sales Representative to join our fast-growing team.  The Cloud Managed Services Sales Representative will be responsible for finding, qualifying and closing Cloud Managed Services sales and helping to build building Denovo’s book of business.  Denovo is looking for a sales representative with a solid understanding of cloud computing, emerging trends and related technology of competitors.

The location for this position is flexible.  Must be located in the eastern United States.

Responsibilities:

  • Generate revenue selling Denovo’s Cloud Managed Services and Infrastructure portfolio solutions (Oracle Public Cloud, AWS, Azure, etc.)
  • Prospect for, qualify and close net new sales of Cloud Managed Services and Infrastructure solutions in assigned territory
  • Meet monthly/quarterly quotas in your territory
  • Provide realistic sales forecasts
  • Increase the level of field-readiness and overall competitiveness in Cloud Managed Services by providing sales strategy, competitive positioning, value identification, partner guidance and executive sponsorship
  • Create and execute key sales and business development initiatives to increase sales pipeline
  • Develop reference accounts that are willing to be active in sharing their success with Denovo Cloud Managed Services solutions with prospective customers
  • Maintain knowledge of the latest trends in the Application Cloud industry
  • Actively participate and provide leadership within industry networking organizations
  • Collaborate with Sales Engineering to determine best product and services fit

 Qualifications:

  • 7+ years of cloud managed services sales experience, with a focus on new account acquisition is strongly preferred.  Experience selling cloud managed services, consulting services, or similar solutions tied to enterprise application management and hosting.
  • This position requires a thorough understanding of consultative sales, and the ability to build key relationships to become a trusted advisor to understand and solve customer problems.
  • Previous experience working with Amazon Web Services (AWS), Azure, Oracle, or other Cloud solutions is strongly preferred.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Denovo.
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives.
  • Strong time management, communication (verbal and written), interpersonal and presentation skills.
  • Must have high ethical standards and integrity, coupled with a desire to participate in growing our sales and support organization.
  • Must be able to manage a complex sales cycles and navigate the procurement organizations and processes.
Apply

Description
Summary:
Perform the installation, configuration, administration, and maintenance of networks and computer systems with Microsoft Windows operating systems. Set up user accounts on organization’s servers. Run necessary system backups. Provide technical support and troubleshoot problems on local area networks (LAN) and data networks using Microsoft operating systems. May perform some programming and may be responsible for script writing to enhance automation of redundant tasks.
Duties:
Install, configure and manage Microsoft Server environments
Troubleshoot issues related to Microsoft Server environments.
Ability to work on-call rotations and off hour assignments as needed.
Qualifications:
Four-year degree in related field, or equivalent experience preferred.
At least 7 years of advanced technical support in a structured team environment.
At least two years of customer service experience.
Ability to understand, interpret, and glean results from complex technical relationships.
Ability to complete projects/tasks on-time, on/under budget track record is preferred.
Advanced troubleshooting and repair skills of computers, printers, and related peripherals.
Understanding of software configurations, compatabilities, and licensing.
Knowledge of network printers, Windows 7, Office 2010, 2013, 2016 and Office 365.
Knowledge of Server Operating Systems Windows Server 2008-2012R2
Understanding of VMWare, Citrix, ADUC, GPO’s, and Service Now.
Knowledge of related industry best practices.
Strategic, tactical, operational and financial understanding of an IT environment.
Must be able to repeatedly lift up to 50 lbs.
Must be authorized to work in the United States.
Soft Skills:
Excellent service-driven customer-focused skills.
Proven ability to work in both a team environment and independently. Exhibit a high level of individual initiative.
Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
Ability to work with minimal supervision. Ability to take direction from all levels.
Excellent reading, oral, written and interpersonal communications skills.
Work from verbal and written instructions or requirements of varying levels of detail.
Proven ability to absorb, master and leverage emerging technologies. Strong problem solving abilities.

Apply

Description

Summary:

The Senior Oracle Database Administrator will be responsible for the maintenance, monitoring, and tuning of all Oracle database instances.  Ideal candidate will have production support experience running on Oracle 10g and 11g on AIX/Red Hat and supported JDE and SAP environments.

 

Duties/Responsibilities :

  • Lead Oracle database maintenance, monitoring, and tuning activities
  • Work with application owners to monitor and troubleshoot application and database performance
  • Work with Data Architect to further define, build, and maintain the company’s data warehouse and ETL strategy
  • Provide emergency and urgent support as required by the business and/or application owner to ensure availability and integrity of the application and data
  • Work with the application owners, on an as requested basis, to plan for and provide guidance on database hardware and software upgrade planning
  • Work with remote DBA support resources to maintain 24×7 up time requirement
  • Monitor and maintain database backup and disaster recovery procedures
  • Maintain and audit database level security
  • Evaluate, test, and deploy new database patches and upgrades
  • Configure and maintain database administration tools for monitoring performance and change management

Requirements :

  • Ability to learn and support new applications
  • Minimum of 5+ years of Oracle Database Administration experience
  • JD Edwards Enterprise One DBA experience desired
  • Unix (AIX), Linux and Windows OS experience
  • Basic networking skills required
  • Experience in high-volume and large database environments desired
  • Strong SQL/PLSQL skills required
  • Experience with CDC, database replication, and other high availability technologies desired
  • Data warehouse and ETL experience desired
  • Business Intelligence DBA experience a plus
  • Experience with Oracle Application Server a plus
  • Strong analytical and conceptual skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to multi-task in a fast paced environment
  • Highly motivated self-starter who is innovative and quick to learn
  • BS or MS in Computer Science or related field, or equivalent experience
Apply

Summary:

Responsible for multiple large and complex Oracle/JD Edwards systems and application projects from initiation through delivery.  Exercises judgment and business acumen in selecting methods and techniques to deliver solutions on non-routine and very complex aspects of applications and technology installations.  Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions.  Extensive travel will be required.

Duties:

  • Manage projects from start to finish, identifying critical paths and dependencies.  Lead business process and systems implementation efforts.
  • Direct and oversee the placement of professionals on designated projects.
  • Ensure that project follows selected methodology and procedures.
  • Create, maintain and evaluate the project schedule and scope.  Plan and schedule project timelines.  Track project milestones and deliverables.  Manage project scope and approval of scope changes.
  • Keep client and Denovo team informed on project status and deliverables.
  • Ensure consistent and effective communication.
  • Identify and resolve complex customer issues and conflicts by recommending and implementing solutions.
  • Collaborate with the consulting sales team by providing domain expertise.  May provide hands-on implementation support or assist with the pre-sales process as needed.

Qualifications:

  • Four-year degree in Business or related field.
  • At least 8 years of ERP software implementation project management experience and 10 years of ERP consulting experience.  Knowledge of JD Edwards strongly preferred.
  • PMP certification is strongly preferred.  Other professional certifications as appropriate.

Soft Skills:

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Description

Summary:

The Service Desk Technician I position is a full-time employment opportunity located in Boulder, CO.  This role will provide Tier 1 technical support to both internal associates and clients for technical inquiries received via telephone, email or web portal.  They will assess the nature of a problem and resolve simple and basic support issues over the phone while escalating more complex issues to next level of support.

This position may be required to participate in a 24×7 on-call and Saturday rotation to include weekends and holidays. Candidate must be willing and available to work non-standard shifts for defined coverage times on short notice and/or for extended periods of time.

 

Responsibilities include but not limited to:

  • Answer incoming customer calls and working tickets with a high resolution rate for assigned areas of expertise
  • Troubleshoot access and technical issues while gathering pertinent information to resolve or escalate the problem
  • Resolve open incidents and communicate back to customer
  • Follow defined policies and procedures
  • Exhibit excellent customer service and communication skills

 

Qualifications Include:

  • At least two years of IT support experience required
  • Must be proficient with Windows XP, 7, Office 2010, 2013, Mac and Office 2013
  • Excellent communications skills
  • Analytical and problem solving skills
  • Ability to work in a team environment
  • Organization skills to balance and prioritize work
  • Leadership skills to mentor and provide guidance to less experienced personnel
Apply

Summary:

The Solution Architect is a customer-prospect-facing position that works collaboratively with the Denovo sales team to drive revenue and win qualified sales opportunities.  The Solution Architect is responsible for ensuring that customer solutions are both operationally deliverable and profitable.

As a member of the Solutions team, you would play an active role in attaining new and existing customers by demonstrating credibility and effectiveness of solutions.  You must have a strong understanding of Denovo’s service offerings as well as additional third-party services, contract structures, costing/pricing methods, and various approaches to terms and conditions to support a complex sales process.

This role focuses on solution development for managed services, cloud and infrastructure deals.  Candidates located in the Midwest are preferred, though candidates across the US are welcome to apply.

Responsibilities:

  • Assess customer needs to identify IT solutions which support business needs. This is a client-facing position, which relies upon problem solving, analytical, and communications skills in developing relationships with business owners and key stakeholders.  In this role, you will regularly interface with c-level executives, operations managers, legal teams, and outside consultants.
  • Support customer/prospect discovery calls and present the Denovo operational value proposition.  Explain “how” solution will be delivered to Customer teams.
  • Provide architectural design work to support a range of IT solutions, working with subject-matter experts as needed.
  • Play a lead role in taking solutions through approval, including documenting and prioritizing approval concerns related to operational maters, working with various teams to resolve concerns.
  • Help ensure a smooth and efficient transfer of the solution from sales to delivery team.

Qualifications:

  • 10+ years of experience as a Solution Architect, Sales Engineer or related position.  Must have experience developing managed services, cloud/infrastructure or other similar solutions.
  • Strong understanding of sales processes.  Must be comfortable managing manage multiple concurrent deals of varying size and complexity, leading presentations and discussions as needed.
  • Must have excellent communication and interpersonal skills – presentations, written and oral communications.  For this role, you must be comfortable presenting to and interacting with various levels of an organization, from operations up to the C suite.
  • Strong time management skills and the ability to manage a varying workload, meeting deadlines.
  • Travel is required for this position.
Apply

Summary:

Perform activities related to the day-to-day administration and maintenance of IBMi systems.  Handles installations, upgrades, backups, and configuration. Provides implementation and support services to a range of customer environments.

Boulder, CO is the preferred location for this position, though candidates in the US and Canada will be considered.

Duties:

  • Perform IBMi administration and security setup/maintenance.
  • Monitor and optimize the performance on the IBMi for any system resource constraints and provide recommendations to management.
  • Knowledge of iSeries LAN Console, and Operations Navigator.
  • Knowledge of the Hardware Management Console (HMC) and Logical Partitioning (LPAR) configuration. This includes new IBMi hardware setup and installations.
  • Work with Denovo and client application owners to monitor and troubleshoot application performance.
  • Provide emergency and on-call support as required by the business and/or application owners to ensure availability and integrity of the application and data.
  • Work with the application owners, on an as-requested basis, to plan for and provide guidance on hardware and software upgrade planning. Also work with application owners to provide process improvements where needed.
  • Work with remote Client support personnel to maintain 24×7 up time requirement.
  • Knowledge of setting up, testing, troubleshooting, monitoring of system back-ups and disaster recovery procedures.
  • Familiar with high availability (HA) replication software.
  • Knowledge of OS400 releases (V5.R3, V5.R4, V6R1 and V7R1), knowledge of OS upgrade strategies, and the application of Program Temporary Fixes (PTFs) and the distribution of image files.
  • Configure and maintain system tools for performance monitoring and adhere to all change management policies.

Qualifications:

  • Four-year degree in computer science or related field.
  • 1-3 years of IBMi administration experience.
  • Must have strong experience with IBMi Standard Query Language, application support, and basic networking skills.
  • Professional certifications are preferred.
  • Good understanding of Microsoft Office tools.
  • Experience in high transaction volume and large system environments preferred.
  • Must be authorized to work in the United States.

Soft Skills:

  • Excellent verbal and written communication skills, including the ability to deliver technical information to non-technical audiences.
  • Tech savvy – proven ability to absorb, master and leverage emerging technologies, speak the language.
  • Superior organizational and time management skills, attention to detail.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Summary:

The Architect/Manager for Unix, Backup, Storage, and Virtualization, serves as the point person for all technical-related matters for their technical areas of focus. The Architect/Manager manages a team of operations technical resources who support their areas of focus.

The Architect/Manager works in coordination with the lead of managed infrastructure services to ensure that customer needs are anticipated and met with effective solutions, issues are resolved in a timely manner, and there is effective communication across customer and internal teams. The Architect/Manager is also the architect for their areas of focus who works to continually improve environments and process for both the sales and infrastructure teams at Denovo.

Additionally, the Architect/Manager should help identify and participate in the automation of redundant tasks and the customer on-boarding process.  Candidates must be willing and able to work onsite in our Boulder, CO office.

Duties:

  • Serve as trusted advisor, interfacing with senior and operational customer staff.  Serve as point of escalation for both the customer and other Denovo team members in maters that relate to service delivery.
  • Ensure the technical team is addressing and solving issues in a timely manner to meet defined SLA’s.  Drive tickets to closure, ensuring thorough documentation for resolution.
  • Manage the technical team’s priorities and workload.
  • Serve as the lead technical escalation engineer for all issues.
  • Understand business issues and where technology enhancements within the product base could enhance customer experience.
  • Partner with the sales and solution architect teams to ensure a smooth onboarding process for customers.
  • Work with Customer Service Managers (CSM) to Identify and propose enterprise client management innovations and improvement opportunities.
  • Assess new business opportunities with existing customers to help sell new services including, but not limited to, consulting, software, managed services, etc.
  • Understand what is being monitored and the overall effectiveness.  Work with Tier 1 support team to ensure that the proper steps are followed based on monitored events.
  • Work with engineering team to continually evaluate and enhance proactive monitoring and support initiatives.
  • Serve as point of escalation for both the customer and other Denovo team members in matters that relate to technology delivery.
  • Inspire respect, trust, and motivate others to perform well.  Ensure adherence to established standards and procedures. Provide technical training to both direct reports, and cross-training to partner disciplines.
  • Create, update, and train on technical discipline specific documentation.
  • Promote customer focus, monitoring customer satisfaction.  Keep Denovo management apprised of customer satisfaction.
  • Working with the CSM, manage issues or conflicts that may arise between Denovo and customer.  Clarify interests and positions of all parties.  Manage conflict, manipulation or strong emotions in an objective and appropriate manner.
  • Provide detailed and timely status reporting to all management as requested.

Discipline Requirements:

  • A minimum of 10 years Linux administration (RedHat (RHEL 5-7, OEL), AIX, etc.).
  • A minimum of 5 years storage administration.
  • A minimum of 5 years backup technologies administration (TSM and Commvault preferred).
  • A minimum of 5 years of virtualization experience (OCI, AWS, and VMWare).
  • IBM v5000,v7000 and NetApp systems preferred.
  • Experience with Brocade series SAN switches preferred.

Qualifications:

  • Four-year degree in a technology field preferred.
  • At least 10 years of overall IT experience coupled with a minimum of 5 years of IT related management experience.
  • Background/familiarity with ERP systems preferred.
  • Previous position as a lead engineer or architect preferred.
  • Professional certification as appropriate.
  • Must be authorized to work in the United States.
  • Ability to work nights/weekends/on-call as necessary

Soft Skills:

  • Excellence in providing customer-focused service.
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery.
  • Exhibits sound judgment and integrity.
  • Able to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Strong time management skills and ability to prioritize personal and team initiatives.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem-solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Description

Summary:

We are seeking candidates for an exciting opportunity to join our dynamic Operations Center team in Boulder, CO. This role is perfect for individuals interested in advancing their career in technology. Our 24/7 Operations Center is the hub of monitoring, tracking, and communications for our organization. The Ops Center Tech manages ticketing queues and engages in proactive monitoring of Denovo’s hosted and cloud infrastructure and applications, documenting processes and acting as the knowledge base for company procedures. This demanding role is critical to our technical organization and requires a quick study. Detail-oriented and disciplined, the Ops Center Tech is focused on service request completion, incident detection and resolution, and excellent customer service. The ideal candidate is a great communicator and able to translate technical knowledge into actionable direction. Candidate must be able to retain information, provide creative solutions, and quickly adapt to changing situations.

The Operations Center is a 24x7x365 environment.

This posting is for 1st shift – 6:00 a.m. to 4:00 p.m. Wednesday through Saturday.

Responsibilities include:

  • Actively manage incidents – investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents.
  • Administer, troubleshoot, and monitor hardware and software.
  • Perform system patching and backups in a multi-customer environment.
  • Escalate issues to the proper management and/or engineering channels.
  • Possesses exceptional communication skills, both written and verbal.
  • Handle system outages, configuration issues and networking communication challenges
  • Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center
  • Maintain response and resolution of incidents received in queue against established Service Level Agreements
  • Communicate status of requests and incidents with requestor or relevant stakeholders
  • Improve processes by identifying deficiencies and recommending changes.
  • Understand the importance of documentation.
  • Other duties as assigned by management.

Skills/Qualifications:

  • At least 2-3 years of system administration preferred, or prior experience working in an Operations Center environment
  • Must have Windows or Linux/Unix knowledge (both a plus)
  • Ability to multitask, prioritize, and successfully follow-to-completion all assigned tasks
  • Holistic problem solving
  • Ability to articulate technical issues to peers as well as non-technical personnel.
  • Strong customer service skills with a high level of professionalism.
  • Ability to work with complex situations.
  • Ability to learn quickly and retain technical skills.
Apply

Description

Summary:

The Vice President of Managed Services is responsible for growing and operating Denovo’s Cloud, Application, and Infrastructure Managed Services, including support of on-premise and cloud hosted systems and applications, networking services, database services, help desk/desktop support services, operations center, and so on.  Ensure that execution and growth are handled in a profitable and customer-focused manner.  Oversee delivery to ensure the successful execution and delivery of customer contracts and service-level agreements (SLAs).  Provide strategic and operational leadership, working to build the team and drive a positive morale.

The required location for this position is Boulder, Colorado.

Duties:

  • Provide strategic, technical, and operational leadership for the Managed Services team.  Drive a customer-focused team, setting customer satisfaction rating or other expectations with the team and move the team toward meeting those goals.  Coordinate with the Customer Experience team to develop goals, action plans, and metrics tracking to achieve and maintain a high level of customer satisfaction.
  • Oversee delivery management, ensuring that the team is addressing and solving issues in a timely manner, to meet defined SLAs.  Ensure that tickets are driving to closure, and that methodologies and processes are followed.
  • Encourage and participate in collaboration across departments and functions.  Partner to provide strategy, planning, and integration of technical activities.
  • Establish and drive consistent communication channels within the team, as well as with other departments and functions internally and externally.
  • Provide effective staff leadership through performance management, coaching, mentoring and development.  Hold managers accountable to manage, coach, and develop team members.  Work with HR to drive the performance improvement and development process.  Promote recognition of team accomplishments, and individual employee accomplishments.  Ensure alignment with company culture.
  • Ensure appropriately skilled resources are available when needed.  Coordinate with HR to develop sourcing and other strategies to fill identified skill gaps, evaluating cost of internal versus external resources.
  • Ensure that team members have the necessary tools, skills and access needed to provide the highest possible customer experience.
  • Communicate with clients regularly.  Service as a point of escalation when needed.  Ensure proactive and timely communication at all times, both internally and with customers.
  • Establish and maintain relationships with key suppliers and partners to ensure that products and services meet quality and cost standards.
  • Coordinate with Sales and Advanced Technology teams to ensure a smooth onboarding process for customers.  Support Sales as needed to help drive revenue growth.  Assess new business opportunities with existing customers to help sell new services.
  • Work with Engineering to continually evaluate and enhance proactive monitoring, automation, and support initiatives.
  • Provide detailed and timely status reporting to all management as requested.
  • May take an active, hands-on approach when needed.

Qualifications:

  • Four-year degree in IT, Computer Science or related field.  Graduate degree is a plus.
  • At least 10 years of experience in a Managed Services, Infrastructure, and/or Cloud business, plus at least 8 years of leadership experience.
  • Professional certification as appropriate.  ITIL certification is strongly preferred.
  • Demonstrated ability to lead and drive results with a sense of urgency and financial accountability.
  • Proven ability to manage, mentor and motivate teams.
  • Experience working with onsite and offsite resources, as well as customers, c-level stakeholders.
  • Demonstrated ability to oversee multiple projects, ensuring that deliverables are met on time and on budget.
  • Must be located within commuting distance of, and willing to work full-time in our Boulder, CO office.

Soft Skills:

  • Excellent service-driven, customer-focused skills.
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery to customer.
  • Exhibits sound and accurate judgment.
  • Demonstrated ability to work in both a team environment and independently.
  • Excellent verbal and written communication skills, including the ability to deliver technical information to non-technical audiences.
  • Superior organizational and time management skills, attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem-solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply