Careers

Why Work at Denovo?

At Denovo, you have the freedom to innovate, freedom to learn, and freedom to grow. Excellence is expected, growth is guaranteed. Every day we seek to challenge what is possible, push each other forward, and keep our eyes on the future. We encourage collaboration and rely on one another to produce the best results.

Our team provides solutions that help IT professionals reduce their costs and make their job easier. We are technology experts who revel in the details of infrastructure management, operational efficiencies, and digital transformation.

Our employees actively collaborate with some of the biggest brands in the world, and the work we do is valuable to them. We believe work can be fun! We host quarterly team building activities, summer events, unique food trucks, and interoffice competitions, such as Wii Olympics. Denovo offers great benefits including company paid health insurance, open PTO, 401k matching, and more.

Current Openings

Summary:

Denovo is currently looking for a Cloud Managed Services Sales Representative to join our fast-growing team.  The Cloud Managed Services Sales Representative will be responsible for finding, qualifying and closing Cloud Managed Services sales and helping to build building Denovo’s book of business.  Denovo is looking for a sales representative with a solid understanding of cloud computing, emerging trends and related technology of competitors.

The location for this position is flexible.  Must be located in the eastern United States.

Duties:
  • Generate revenue selling Denovo’s Cloud Managed Services and Infrastructure portfolio solutions (Oracle Public Cloud, AWS, Azure, etc.)
  • Prospect for, qualify and close net new sales of Cloud Managed Services and Infrastructure solutions in assigned territory
  • Meet monthly/quarterly quotas in your territory
  • Provide realistic sales forecasts
  • Increase the level of field-readiness and overall competitiveness in Cloud Managed Services by providing sales strategy, competitive positioning, value identification, partner guidance and executive sponsorship
  • Create and execute key sales and business development initiatives to increase sales pipeline
  • Develop reference accounts that are willing to be active in sharing their success with Denovo Cloud Managed Services solutions with prospective customers
  • Maintain knowledge of the latest trends in the Application Cloud industry
  • Actively participate and provide leadership within industry networking organizations
  • Collaborate with Sales Engineering to determine best product and services fit

Qualifications:

  • 7+ years of cloud managed services sales experience, with a focus on new account acquisition is strongly preferred.  Experience selling cloud managed services, consulting services, or similar solutions tied to enterprise application management and hosting.
  • This position requires a thorough understanding of consultative sales, and the ability to build key relationships to become a trusted advisor to understand and solve customer problems.
  • Previous experience working with Amazon Web Services (AWS), Azure, Oracle, or other Cloud solutions is strongly preferred.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Denovo.
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives.
  • Strong time management, communication (verbal and written), interpersonal and presentation skills.
  • Must have high ethical standards and integrity, coupled with a desire to participate in growing our sales and support organization.
  • Must be able to manage a complex sales cycles and navigate the procurement organizations and processes.
Apply
Summary:

Denovo is currently looking for a Cloud Managed Services Sales Representative to join our fast-growing team.  The Cloud Managed Services Sales Representative will be responsible for finding, qualifying and closing Cloud Managed Services sales and helping to build building Denovo’s book of business.  Denovo is looking for a sales representative with a solid understanding of cloud computing, emerging trends and related technology of competitors.

The location for this position is flexible.  Must be located in the western United States.

Responsibilities include:
  • Generate revenue selling Denovo’s Cloud Managed Services and Infrastructure portfolio solutions (Oracle Public Cloud, AWS, Azure, etc.)
  • Prospect for, qualify and close net new sales of Cloud Managed Services and Infrastructure solutions in assigned territory
  • Meet monthly/quarterly quotas in your territory
  • Provide realistic sales forecasts
  • Increase the level of field-readiness and overall competitiveness in Cloud Managed Services by providing sales strategy, competitive positioning, value identification, partner guidance and executive sponsorship
  • Create and execute key sales and business development initiatives to increase sales pipeline
  • Develop reference accounts that are willing to be active in sharing their success with Denovo Cloud Managed Services solutions with prospective customers
  • Maintain knowledge of the latest trends in the Application Cloud industry
  • Actively participate and provide leadership within industry networking organizations
  • Collaborate with Sales Engineering to determine best product and services fit
Qualifications:
  • 7+ years of cloud managed services sales experience, with a focus on new account acquisition is strongly preferred.  Experience selling cloud managed services, consulting services, or similar solutions tied to enterprise application management and hosting.
  • This position requires a thorough understanding of consultative sales, and the ability to build key relationships to become a trusted advisor to understand and solve customer problems.
  • Previous experience working with Amazon Web Services (AWS), Azure, Oracle, or other Cloud solutions is strongly preferred.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Denovo.
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives.
  • Strong time management, communication (verbal and written), interpersonal and presentation skills.
  • Must have high ethical standards and integrity, coupled with a desire to participate in growing our sales and support organization.
  • Must be able to manage a complex sales cycles and navigate the procurement organizations and processes.
Apply

Summary:

The Managed Services/Technical Manager serves as the point person for all technical-related matters for an assigned group of managed services and cloud/hosting customers.  The Managed Services/Technical Manager manages team of up to 15 technical resources (network/systems admins, engineers, DBAs, etc.) that support the assigned group of customer environments.

The Managed Services/Technical Manager works in coordination with a Customer Service Manager (CSM) to ensure that customer needs are anticipated and met with effective solutions, that issues are resolved in a timely manner, and that there is effective communication across customer and internal teams.

Additionally, the Manager should help identify and participate in the automation of redundant tasks and the customer on-boarding process.

Candidates must be willing and able to work onsite in our Boulder, CO office.

Duties :

  • Serve as trusted advisor, interfacing with senior and operational customer staff.  Serve as point of escalation for both the customer and other Denovo team members in maters that relate to service delivery
  • Ensure the technical team is addressing and solving issues in a timely manner to meet defined SLA’s.  Drive tickets to closure, ensuring a thorough resolution.
  • Manage the technical team’s priorities and workload.
  • Serve as the lead engineer for all Severity1 issues related to assigned clients.  Determine which team members to engage for issue resolution.
  • Understand business issues and where technology enhancements within the product base could enhance customer experience.
  • Partner with the sales and solution architect teams to ensure a smooth onboarding process for customers.
  • Work with CSMs to develop account management strategies.  Identify and propose enterprise client management innovations and improvement opportunities.
  • Assess new business opportunities with existing customers to help sell new services including, but not limited to, consulting, software, managed services, etc.
  • Understand what is being monitored and the overall effectiveness.  Work with Tier 1 support team to ensure that the proper steps are followed based on monitored events.
  • Work with engineering team to continually evaluate and enhance proactive monitoring and support initiatives.
  • Establish collaborative relationships with key customer executives and staff.  Serve as point of escalation for both the customer and other Denovo team members in matters that relate to technology delivery.
  • Inspire respect, trust, and motivate others to perform well.  Ensure adherence to established standards and procedures.
  • Promote customer focus, monitoring customer satisfaction.  Keep Denovo management apprised of customer satisfaction.
  • Working with the CSM, manage issues or conflicts that may arise between Denovo and customer.  Clarify interests and positions of all parties.  Manage conflict, manipulation or strong emotions in an objective and appropriate manner.
  • Provide detailed and timely status reporting to all management as requested .

Qualifications :

  • Four-year degree in a technology field preferred.
  • At least 10 years of overall IT experience coupled with a minimum of 5 years of IT related management experience.
  • Background/familiarity with ERP systems preferred.
  • Professional certification as appropriate.
  • Must be authorized to work in the United States.

Soft Skills :

  • Excellent service-driven, customer-focused skills.
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery to customer.
  • Exhibits sound and accurate judgment.
  • Demonstrated ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply
Job Summary:

As a member of the Denovo Network team, the ideal candidate will share responsibilities for maintaining, and administering voice, data and videoconferencing systems and services, which include the Denovo Datacenter facilities’ Cat5/Cat6 cable plants, switches, routers, load balancers, wireless LAN infrastructure, VoIP systems and firewall appliances. Supported environments include Denovo’s extensive datacenter and global customer networking environments. The position will be responsible for helping maintain up time SLAs for Denovo’s 24×7 network operations.

Responsibilities:
  •  Deploy, maintain, and administer switch, router, firewall, load balancer, VoIP, and WLAN fabrics.
  •  Assist with managing maintenance agreements, and maintain consistent device configurations, accurate device asset inventories, and up-to-date network diagrams and documentation.
  • Participate in network and security architecture, design, and auditing processes that meet the PCI Data Security Standard.
  • Configure and manage a variety of IPsec LAN to LAN VPN connections in a mixed-vendor environment.
  • Working in a highly team-oriented global team environment, assist the Manager of Network Engineering in developing strategic direction of Denovo data center and global customer voice/data network infrastructures and in developing, maintaining, and encouraging secure computing environments.
  • Share 7×24 rotational responsibilities for Network On-Call support.
  • Follow, support, and promote ongoing improvement of project methodologies, change management, security, and other Denovo corporate and Infrastructure team policies.
  • Participate in and support team-oriented approaches to problem solving, system development, and operations.
Qualifications:
  •  Four-year degree in Computer Science or related field, or equivalent experience.
  • At least 3 years of network experience required; datacenter experience highly preferred; CCNA/CCNP-level certifications highly preferred.
  • Solid understanding of the OSI Network Reference Model and 10/100/1000baseT Ethernet, 802.1q, VRRP/HSRP, Spanning Tree/PVST, DiffServ QoS, DNS, DHCP, OSPF, BGP, and IPSec protocols.
  • Experience with SNMP monitoring and packet capture tools.
  • Experience with Aruba Wireless, Cisco Catalyst, Cisco ASA, Cisco Nexus, F5, Juniper SSG, Juniper SRX, Palo Alto, Riverbed, and ShoreTel equipment preferred.
  • Must be authorized to work in the United States.
Soft Skills:
  •  Must have excellent customer service skills and thrive in a team environment.
  • Highly motivated self-starter who is innovative and quick to learn.
  • Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.
  • Possesses strong analytical, conceptual and planning skills, and is detail-oriented.
  • Excellent oral, written and interpersonal communications skills.
  • Strong documentation skills.
  • Exceptional troubleshooting and problem solving abilities.  Ability to conduct research into a wide range of computing issues as required.
  • Proven ability to absorb, master and leverage emerging technologies.
  • Strong time management skills and attention to detail.
Apply

Summary:

Perform the installation, configuration, administration, and maintenance of networks and computer systems with Microsoft Windows operating systems.  Set up user accounts on organization’s servers.  Run necessary system backups.  Provide technical support and troubleshoot problems on local area networks (LAN) and data networks using Microsoft operating systems.  May perform some programming and may be responsible for script writing to enhance automation of redundant tasks.

Duties

  • Install, configure and manage Microsoft Server environments
  • Troubleshoot issues related to Microsoft Server environments.
  • Ability to work on-call rotations and off hour assignments as needed.

Qualifications:

  • Four-year degree in related field, or equivalent experience preferred.
  • At least 7 years of advanced technical support in a structured team environment.
  • At least two years of customer service experience.
  • Ability to understand, interpret, and glean results from complex technical relationships.
  • Ability to complete projects/tasks on-time, on/under budget track record is preferred.
  • Advanced troubleshooting and repair skills of computers, printers, and related peripherals.
  • Understanding of software configurations, compatibilities, and licensing.
  • Knowledge of network printers, Windows 7, Office 2010, 2013, 2016 and Office 365.
  • Knowledge of Server Operating Systems Windows Server 2008-2012R2
  • Understanding of VMWare, Citrix, ADUC, GPO’s, and Service Now.
  • Knowledge of related industry best practices.
  • Strategic, tactical, operational and financial understanding of an IT environment.
  • Must be able to repeatedly lift up to 50 lbs.
  • Must be authorized to work in the United States.

Soft Skills

  • Demonstrates commitment to providing Quality Customer Experience (QCE).
  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.  Exhibit a high level of individual initiative.
  • Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
  • Ability to work with minimal supervision.  Ability to take direction from all levels.
  • Excellent reading, oral, written and interpersonal communications skills.
  • Work from verbal and written instructions or requirements of varying levels of detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Strong problem solving abilities.
Apply

Summary:

Responsible for maintaining and administering converged voice/video/data network systems and services, which include the Denovo datacenter facilities’ Cat5/Cat6 cable plants, switches, routers, load balancers, wireless LAN infrastructure, VoIP systems, and TCP/IP security appliances. Supported environments include Denovo’s extensive datacenter and global customer networking environments. In a strong team framework, collaborate in developing overall network architecture and strategic direction of datacenter and customer enterprise data networks. The position will be responsible for helping maintain uptime SLAs for Denovo’s 24×7 network operations.

Duties:

  • Deploy, maintain, and administer switch, router, firewall, load balancer, VoIP, and WLAN fabrics.
  • Manage maintenance agreements, and maintain consistent device configurations, accurate device asset inventories, and up-to-date network diagrams and documentation.
  • Participate in network and security architecture, design, and auditing processes that meet the PCI Data Security Standard.
  • Configure and manage a variety of IPsec LAN to LAN VPN connections in a mixed-vendor environment.
  • Working in a strong global team environment, assist the Manager of Network Operations in developing strategic direction of Denovo datacenter and global customer voice/data network infrastructures and in developing, maintaining, and encouraging secure computing environments.
  • Share 7×24 rotational responsibilities for Network Engineering On-Call support.
  • Follow, support, and promote ongoing improvement of project methodologies, change management, security, and other Denovo corporate and Network Operations team policies.
  • Participate in and support team-oriented approaches to problem solving, system development, and operations.

Qualifications:

  • Four-year degree in Computer Science or related field, or equivalent experience.
  • At least 7 years of network engineering experience required; datacenter experience highly preferred.
  • Demonstrated CCNP-level (or equivalent) understanding of the OSI Network Reference Model in a TCP/IP protocol and technologies framework, including 10/100/1000baseT Ethernet, 802.1q, VRRP/HSRP, Spanning Tree/PVST, DiffServ QoS, DNS, DHCP, OSPF, BGP, and IPSec
  • Experience with SNMP monitoring and packet capture tools such as Nimsoft, SolarWinds®, Plixer Scrutinizer™ Analyzer, Wireshark, tcpdump, etc.
  • Experience with Aruba, Cisco, Extreme, F5, Juniper, Riverbed, and ShoreTel equipment
  • Must be authorized to work in the United States.

Soft Skills:

  • Must have excellent customer service skills and thrive in a team environment.
  • Highly motivated self-starter who is innovative and quick to learn.
  • Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.  Strong time management skills and attention to detail.
  • Possesses strong analytical, conceptual and planning skills.  Exceptional troubleshooting and problem solving abilities.  Ability to conduct research into a wide range of computing issues as required.
  • Excellent oral, written and interpersonal communications skills.  Strong documentation skills.
  • Solid relationship management and performance management skills.  Ability to motivate and direct staff members and subordinates.
  • Proven ability to absorb, master and leverage emerging technologies.  Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply
Summary:      

The Virtualization Systems Administrator is a versatile, high profile position within our company, this is an integral position of a larger team of IT professionals delivering managed / Cloud services to our customers. The core group’s specific deliverables are design and engineering of systems (hardware and operating system) based on collected criteria, collaborate on application integration, administration, problem management, preventive maintenance, performance tuning, assist with capacity planning, all within best practice standards. Denovo offers many other opportunities with emerging technologies.

Representative Duties and Responsibilities:
  • Responsible for the daily administration of our vSphere and OVM environments
  • Server Performance and Capacity Management, including trend analysis reports
  • Monitoring of system resources and coordinating remediation and/or tuning when thresholds are exceeded
  • Server administration and management including backup, upgrades, patches and new installations
  • Work with relevant teams to coordinate recovery in the event of a failure
  • Continuous improvement through ongoing analysis of best practices and new technology options
  • Server engineering services, including hardware and software configuration, design, installation, and documentation
  • Strong familiarity with Hardware Support, including HP BladeSystem and IBM BladeCenter
  • Change control methodologies and communications plans, preferably using ITIL standards
  • A solid understanding of Operating Systems and deploying in a virtual environment
  • Participate in On Call rotation for after hours and weekend support
Qualifications: 
  • Four year College Degree with major in Computer Science, Information Technology or equivalent experience
  • At least 5 of years VMware / vSphere experience
  • OVM and KVM experience a plus
Licenses/Certifications: 
  • Certification: VMware Certified Professional 5 and/or 6 (VCP5, VCP6)
  • Certified in Current Microsoft Server Technologies (Provide MCP#) – DESIRABLE
  • Certified in RedHat Server Technologies – DESIRABLE
  • Certified in Oracle Virtualization and Server Technologies – DESIRABLE
Product Expertise:
  • VMware vSphere – Required
  • ESX 4.x, ESXi 5, ESXi6, vCenter, vCenter Operations
  • View 4.5 & 5.0
  • Additional product experience a plus
  • XenApp 5 – 6.5
  • XenDesktop
  • Oracle Virtual Machine
  • Additional product experience a plus
  • Microsoft Server 2008, 2008 R2, 2012 R2
  • Nutanix
Soft Skills and Experience:
  • Excellent service-driven customer-focused skills
  • Proven ability to work in both a team environment and independently
  • Excellent oral, written and interpersonal communications skills
  • Exceptional troubleshooting and problem solving abilities
  • Proven ability to absorb, master and leverage emerging technologies.
  • Superior project planning and management skills
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
  • Strong time and attention management skills
  • Strong attention to detail
  • Technical diagramming (Visio) and documentation capabilities
Apply

Summary:

Perform activities related to the day-to-day administration and maintenance of Microsoft SQL databases.  Handles installations, upgrades, backups, and configuration.  Confer with management regarding problems with, and capabilities of Microsoft SQL databases.  May assist with design and programming.

Duties :

  • Perform SQL database maintenance, monitoring, and tuning activities.
  • Work with Denovo and client application owners to monitor and troubleshoot application and database performance.
  • Provide emergency and urgent support as required by the business and/or application owner to ensure availability and integrity of the application and data.
  • Work with the application owners, on an as requested basis, to plan for and provide guidance on database hardware and software upgrade planning.
  • Work with remote DBA support resources to maintain 24×7 up time requirement.
  • Monitor and maintain database back-up and disaster recovery procedures.
  • Maintain and audit database level security.
  • Evaluate, test, and deploy new database patches and upgrades.
  • Configure and maintain database administration tools for monitoring performance and change management.

Qualifications 

  • At least five years of Database Administration experience.
  • Professional certification is a plus.
  • Experience in high volume and large database environments desired.
  • Must be located in and authorized to work in the United States.
  • Experience working with SQL Server 2005-2016
  • Experience working with Always On Availability Groups is a plus
  • Experience with Tidal Enterprise Scheduler administration a plus

Soft Skills :      

  • Excellent service-driven customer-focused skills
  • Proven ability to work with minimal supervision in a fast-paced environment.
  • Excellent verbal and written communication skills, including the ability to deliver technical information to non-technical audiences.
  • Tech savvy – proven ability to absorb, master and leverage emerging technologies, speak the language.
  • Superior organizational and time management skills, attention to detail.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Summary:

The Technical Support Specialist position is a full-time employment opportunity, during 2nd shift, located in a distribution center in Ontario, CA.  Weekend and OT work periodically required.  The Technical Support Specialist assists end-users with technical support of desktop computers, applications and related technology.  In addition, the employee in this position will assist in the maintenance and support of network servers, printers and associated warehouse equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. One to two years of experience in enterprise Desktop Support infrastructure.

Duties:

  • Provide deskside and phone assistance to resolve technology support issues.
  • Triage ServiceNow tickets accurately with detailed notes.
  • Install, configure and maintain workstations, printers, RF scanners and other related equipment, devices and systems.
  • Troubleshoot file/print servers, switches, computer systems, phones, office equipment, and applications.
  • Coordinates the purchasing of parts needed for repair
  • Asset management
  • Maintain excellent communications with end-users on status of incident resolution.
  • Effectively communicate with business leaders and provide solutions to challenges in the IT service partnership.
  • Provide onsite infrastructure support.
  • Support of audio/video conferencing solutions.
  • Special projects and/or other tasks as determined by supervisor.

Qualifications

  • At least three (3) years of verifiable IT deskside support experience required.
    • Must be proficient with Windows 7, 8; Office 2010, 2013; Mac OS and Office 2011.
    • Must be proficient with network multi-function printers and label printers.
  • ITIL Foundations Certificate
  • Experience with physical LAN and Wireless LAN.
  • Must have experience in commonly used business applications and infrastructure equipment in a warehouse environment.
  • Must be familiar with RF Guns, sorters, Warehouse Management and Pyramid software, and manufacturing/shipping equipment.
  • Familiarity with Avalanche – Ivanti Software a plus.
  • Basic knowledge of Active Directory, VPN, remote management and scripting.
  • Must be able to lift 50 lbs.

Soft Skills:      

  • Must be able to work independently, primary point of contact for IT support onsite.
  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.
  • Strong time management skills and attention to detail.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply