Careers

Why Work at Denovo?

At Denovo, you have the freedom to innovate, freedom to learn, and freedom to grow. Excellence is expected, growth is guaranteed. Every day we seek to challenge what is possible, push each other forward, and keep our eyes on the future. We encourage collaboration and rely on one another to produce the best results.

Our team provides solutions that help IT professionals reduce their costs and make their job easier. We are technology experts who revel in the details of infrastructure management, operational efficiencies, and digital transformation.

Our employees actively collaborate with some of the biggest brands in the world, and the work we do is valuable to them. We believe work can be fun! We host quarterly team building activities, summer events, unique food trucks, and interoffice competitions, such as Wii Olympics. Denovo offers great benefits including company paid health insurance, open PTO, 401k matching, and more.

Current Openings

Job Summary:

Responsible for managing and developing customer relationships that promote retention and loyalty to deliver exceptional customer experience.  Represent “the Voice of the customer” while serving as point person for all business-related matters for Denovo’s managed services customers.  Effectively manage processes, as well as internal and external resources, to ensure that we meet contractually established service level agreements for our customers.

Responsibilities:

  • Represent “the Voice of the customer” back to Denovo. Stay in tune with each of our customer’s satisfaction levels and support needs and keep Denovo management apprised of changes.
  • Drive the overall client retention strategy, including client engagement management process, client onboarding, communication, contract renewals, and additional sales opportunities.
  • Act as a trusted advisor and customer advocate.  Analyze business requirements, forecasting, project execution, reporting and strategic planning initiatives to drive the desired results and deliver high value and overall satisfaction to the client.
  • Establish collaborative relationships with key customer executives and staff.  Serve as point of escalation for both the customer and other Denovo team members in matters that relate to service delivery, contract interpretation, proposals, billing, etc.
  • Manage services delivery from Denovo for assigned customers.  Ensure adherence to established standards and procedures.
  • Play a key role in Denovo’s Change Control process.  Work closely with customers to manage a 3-4 week rolling change control process for changes that are needed in a customer’s environment.  Act as approving member on Denovo’s Change Advisory Board.
  • Gather and maintain a thorough understanding of our contractual commitments for each customer.
  • Manage scope of service delivery by monitoring support requests to compare against contracts and work with customers to secure change orders when necessary.
  • Manage issues or conflicts that may arise between Denovo and customer.  Clarify the interests and positions of all parties.  Facilitate discussions to reach mutually agreed upon resolution.
  • Coordinate client and Denovo resources to conduct Quarterly Business Reviews with customers.
  • Provide detailed and timely status reporting to customers and Denovo management.  Ensure that client information in our ticketing system and customer portal is up to date.
  • Ensure accurate time reporting.  Review and approve Denovo resource time reporting as it relates to client SOW’s and change requests.
  • Ensure a smooth transition during new client on-boarding.  Partner with various internal sales and service delivery teams to provide a seamless transition to post go-live support team.
  • Secure client reference-ability and drive participation in select marketing programs and events.
  • Understand existing customer’s business needs and assess opportunities to expand our services.
  • Identify and propose client management innovations and improvement opportunities.

Qualifications:

Required:

  • Excellent service-driven, customer-focused skills
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery to the customer
  • 5 – 10 years of strategic/enterprise account management experience in an ERP and/or hosting environment
  • Experience with successfully managing contract renewals that drive monthly recurring revenue
  • Demonstrated ability to develop strong working relationships at both executive and staff levels within customer organizations
  • Tangible examples of situations where sound and accurate judgment were exhibited
  • Proven ability to work effectively in both a team environment and independently
  • Excellent oral, written and interpersonal communication skills
  • Strong time management skills and attention to detail
  • Exceptional troubleshooting and problem-solving abilities
  • Inspires respect and trust and motivates others to perform well

Desired:

  • Four-year degree in related field strongly preferred
  • Strong background with Oracle solutions, such as Oracle EBS, JD Edwards, ERP Cloud and/or Oracle Cloud Infrastructure (OCI)
  • 3 – 5 years of sales-related experience that drove revenue expansion with existing customers
  • Experience with Customer Relationship Management (CRM) software
  • Proven ability to absorb, master and leverage emerging technologies
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
Apply

Summary:

The CNC Technology Consultant-Managed Services, will have the skills and experience required to take ownership for performing day-to-day management of tasks for the JDE EnterpriseOne technical scope of a project. The responsibilities will be technical in nature and include project activities that may span all Practice Areas involved (Design/Build/Run, Operations Architecture, System Administration, Database, ERP and other technical frameworks, etc.).

Duties:

  • This client support work will be performed remotely. As a member of the Denovo CNC Managed Services Group, perform day-to-day CNC support activities within JD Edwards World or EnterpriseOne on various platforms, such as:
  • Install and manage system across multiple platforms.
  • Apply ESUs, ASUs, Updates and Tools Release upgrades.
  • OMW installation, setup and project promotions;
  • JDE Administration of security, print, batch queues, performance tuning and monitoring via SAW
  • Set up and JDE manage reports.
  • Serve as first level escalation for issues
  • Create and manage environments, pathcodes and instances.  Monitor and manage application system performance and availability.
  • Provide complete and timely support for end users
  • Keep current and up-to-date with application architecture, ESU and service pack releases, functionality, and other CNC components
  • Work extensively with the development staff to promote new releases from development to QA and finally production.

Qualifications:

  • Bachelor’s Degree in technical or business area preferred
  • At least five years of JD Edwards CNC consulting experience.
  • Must have strong knowledge of JD Edwards CNC functions, including computer languages, operating systems, and technical applications.  Must be familiar with JD Edwards system backup/restore requirements.
  • Must understand the system development process, client deployment options.  Experience with a variety of systems and platforms is preferred – Windows, Unix, iSeries, Citrix, WebSphere, JAS, etc.
  • Professional certification as appropriate.
  • Ability to interact with third-party technology vendors and partners, as well as internal facilities staff and end-users
  • Strategic planning and project management experience is a plus.

Soft Skills:

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem-solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
Apply

Summary:

The Managed Services/Technical Manager serves as the point person for all technical-related matters for an assigned group of managed services and cloud/hosting customers.  The Managed Services/Technical Manager manages team of up to 15 technical resources (network/systems admins, engineers, DBAs, etc.) that support the assigned group of customer environments.

The Managed Services/Technical Manager works in coordination with a Customer Service Manager (CSM) to ensure that customer needs are anticipated and met with effective solutions, that issues are resolved in a timely manner, and that there is effective communication across customer and internal teams.

Additionally, the Manager should help identify and participate in the automation of redundant tasks and the customer on-boarding process.

Candidates must be willing and able to work onsite in our Boulder, CO office.

Duties :

  • Serve as trusted advisor, interfacing with senior and operational customer staff.  Serve as point of escalation for both the customer and other Denovo team members in matters that relate to service delivery
  • Ensure the technical team is addressing and solving issues in a timely manner to meet defined SLA’s.  Drive tickets to closure, ensuring a thorough resolution.
  • Manage the technical team’s priorities and workload.
  • Serve as the lead engineer for all Severity1 issues related to assigned clients.  Determine which team members to engage for issue resolution.
  • Understand business issues and where technology enhancements within the product base could enhance customer experience.
  • Partner with the sales and solution architect teams to ensure a smooth onboarding process for customers.
  • Work with CSMs to develop account management strategies.  Identify and propose enterprise client management innovations and improvement opportunities.
  • Assess new business opportunities with existing customers to help sell new services including, but not limited to, consulting, software, managed services, etc.
  • Understand what is being monitored and the overall effectiveness.  Work with Tier 1 support team to ensure that the proper steps are followed based on monitored events.
  • Work with engineering team to continually evaluate and enhance proactive monitoring and support initiatives.
  • Establish collaborative relationships with key customer executives and staff.  Serve as point of escalation for both the customer and other Denovo team members in matters that relate to technology delivery.
  • Inspire respect, trust, and motivate others to perform well.  Ensure adherence to established standards and procedures.
  • Promote customer focus, monitoring customer satisfaction.  Keep Denovo management apprised of customer satisfaction.
  • Working with the CSM, manage issues or conflicts that may arise between Denovo and customer.  Clarify interests and positions of all parties.  Manage conflict, manipulation or strong emotions in an objective and appropriate manner.
  • Provide detailed and timely status reporting to all management as requested .

Qualifications :

  • Four-year degree in a technology field preferred.
  • At least 10 years of overall IT experience coupled with a minimum of 5 years of IT related management experience.
  • Background/familiarity with ERP systems preferred.
  • Professional certification as appropriate.
  • Must be authorized to work in the United States.

Soft Skills :

  • Excellent service-driven, customer-focused skills.
  • Proven ability to collaborate with and manage cross-functional teams for optimal service delivery to customer.
  • Exhibits sound and accurate judgment.
  • Demonstrated ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Job Summary:

Denovo is currently looking for a Cloud Managed Services Sales Representative to join our fast-growing team.  The Cloud Managed Services Sales Representative will be responsible for finding, qualifying and closing Cloud Managed Services sales and helping to build building Denovo’s book of business.  Denovo is looking for a sales representative with a solid understanding of cloud computing, emerging trends and related technology of competitors.

The location for this position is flexible.  Must be located in the eastern United States.

Responsibilities:

  • Generate revenue selling Denovo’s Cloud Managed Services and Infrastructure portfolio solutions (Oracle Public Cloud, AWS, Azure, etc.)
  • Prospect for, qualify and close net new sales of Cloud Managed Services and Infrastructure solutions in assigned territory
  • Meet monthly/quarterly quotas in your territory
  • Provide realistic sales forecasts
  • Increase the level of field-readiness and overall competitiveness in Cloud Managed Services by providing sales strategy, competitive positioning, value identification, partner guidance and executive sponsorship
  • Create and execute key sales and business development initiatives to increase sales pipeline
  • Develop reference accounts that are willing to be active in sharing their success with Denovo Cloud Managed Services solutions with prospective customers
  • Maintain knowledge of the latest trends in the Application Cloud industry
  • Actively participate and provide leadership within industry networking organizations
  • Collaborate with Sales Engineering to determine best product and services fit

 Qualifications:

  • 7+ years of cloud managed services sales experience, with a focus on new account acquisition is strongly preferred.  Experience selling cloud managed services, consulting services, or similar solutions tied to enterprise application management and hosting.
  • This position requires a thorough understanding of consultative sales, and the ability to build key relationships to become a trusted advisor to understand and solve customer problems.
  • Previous experience working with Amazon Web Services (AWS), Azure, Oracle, or other Cloud solutions is strongly preferred.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Denovo.
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives.
  • Strong time management, communication (verbal and written), interpersonal and presentation skills.
  • Must have high ethical standards and integrity, coupled with a desire to participate in growing our sales and support organization.
  • Must be able to manage a complex sales cycles and navigate the procurement organizations and processes.
Apply

JOB SUMMARY:

The SAP Basis Administrator works as part of a team to configure, tune, test, document and maintain the SAP landscape. Initial work will focus on supporting and tuning a a complex global SAP implementation involving NetWeaver ABAP and BusinessObjects. Denovo offers many other opportunities with emerging technologies.

This a full-time, permanent opportunity. The preferred location for this role is Boulder, Colorado, but candidates anywhere in the US will be considered.

DUTIES AND RESPONSIBILITIES:

  • Support of complex global SAP implementations with ABAP and ABAP+Java stacks on NetWeaver 7.0x and 7.4x platforms; and SAP BusinessObjects 4.x.
  • Work independently or in a team environment to configure, tune, test, document and maintain SAP instances.
  • Support SAP transport landscape using the Transport Management System (TMS).
  • Apply a broad understanding of the system including the SAP framework (ABAP and Java Stacks), database, operating system, infrastructure, and utilities in troubleshooting issues or implementing changes in the system
  • Research issues, weigh the pros and cons, and make recommendations on possible solutions.
  • Quickly learn and apply new concepts and skills.
  • Adapt to a changing environment.
  • Guide and foster growth in the SAP knowledge of peers.
  • Participate in a 24×7 on-call rotation.
  • Apply ERP skillset to provide support for additional enterprise applications

QUALIFICATIONS:

  • Four year College Degree with major in Computer Science, Information Technology or equivalent experience.
  • 3-5+ years of Basis Administration experience; 3-5+ years of IT experience on multiple platforms
  • Hands-on experience with NetWeaver 7.0x / 7.4x (ABAP and Java stacks) administration, configuration, tuning, troubleshooting, patching and installation.
  • Hands-on experience with SAP BusinessObjects 4.x administration, configuration, tuning, troubleshooting, patching and installation.
  • Experience with SAP on AIX or Linux; and Oracle preferred.
  • Proficiency in UNIX Shell scripting
  • Experience with System Refreshes, Client Copies, Release Management, Cutovers, etc
  • Working knowledge of ABAP and BusinessObjects Stacks

BENEFICIAL SKILLS:

  • Experience supporting SAP transports in a complex landscape
  • Experience mentoring teammates on technical and implementation details related to the SAP stack and installed applications
  • SAP Certified Technology Associate or equivalent a plus
  • Experience with dbacockpit a plus
  • Experience in a multi-language environment a plus
  • Experience with High Availability, Failover, and Disaster Recovery solutions a plus
  • Experience with BusinessObjects a plus
  • Experience with SAP HANA a plus

SOFT SKILLS & EXPERIENCE:

  • Excellent oral, written and interpersonal communications skills; and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Exceptional troubleshooting and problem solving abilities
  • Excellent service-driven customer-focused skills
  • Proven ability to work in both a team environment and independently
  • Proven ability to absorb, master and leverage emerging technologies.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
  • Strong time and attention management skills
  • Strong attention to detail
  • Technical diagramming (Visio) and documentation capabilities
Apply

Summary:           

Perform activities related to the day-to-day administration and maintenance of IBMi systems.  Handles installations, upgrades, backups, and configuration. Function as a technical expert providing implementation and support services to an exciting range of customer environments.

Denovo is based in Boulder, CO.  Telecommuting will be considered for candidates not able to work out of the Denovo Boulder office.

Duties: 

  • Perform AS/400 administration and security setup/maintenance.
  • Monitor and optimize the performance on the IBMi for any system resource constraints and provide recommendations to management.
  • Knowledge of iSeries LAN Console, and Operations Navigator.
  • Knowledge of the Hardware Management Console (HMC) and Logical Partitioning (LPAR) configuration. This includes new IBMi hardware setup and installations.
  • Work with Denovo and client application owners to monitor and troubleshoot application performance.
  • Provide emergency and on-call support as required by the business and/or application owners to ensure availability and integrity of the application and data.
  • Work with the application owners, on an as-requested basis, to plan for and provide guidance on hardware and software upgrade planning. Also work with application owners to provide process improvements when needed.
  • Work with remote Client support personnel to maintain 24×7 up time requirement.
  • Knowledge of setting up, testing, troubleshooting, monitoring of system back-ups and disaster recovery procedures.
  • Familiar with high availability (HA) replication software.
  • Knowledge of OS400 releases (V5.R3, V5.R4, V6R1 and V7R1), knowledge of OS upgrade strategies, and the application of Program Temporary Fixes (PTFs) and the distribution of image files.
  • Configure and maintain system tools for performance monitoring and adhere to all change management policies.

Qualifications:    

  • Four-year degree in computer science or related field.
  • 4-6 years of IBMi administration experience.
  • Must have strong experience with AS/400 Standard Query Language, application support, and basic networking skills.
  • Professional certifications are preferred.
  • Good understanding of Microsoft Office tools.
  • Experience in high transaction volume and large system environments desired.

Soft Skills:           

  • Excellent service-driven customer-focused skills.
  • Excellent verbal and written communication skills, including the ability to deliver technical information to non-technical audiences.
  • Tech savvy – proven ability to absorb, master and leverage emerging technologies, speak the language.
  • Superior organizational and time management skills, attention to detail.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Summary:

Responsible for multiple large and complex Oracle/JD Edwards systems and application projects from initiation through delivery.  Exercises judgment and business acumen in selecting methods and techniques to deliver solutions on non-routine and very complex aspects of applications and technology installations.  Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions.  Extensive travel will be required.

Duties:

  • Manage projects from start to finish, identifying critical paths and dependencies.  Lead business process and systems implementation efforts.
  • Direct and oversee the placement of professionals on designated projects.
  • Ensure that project follows selected methodology and procedures.
  • Create, maintain and evaluate the project schedule and scope.  Plan and schedule project timelines.  Track project milestones and deliverables.  Manage project scope and approval of scope changes.
  • Keep client and Denovo team informed on project status and deliverables.
  • Ensure consistent and effective communication.
  • Identify and resolve complex customer issues and conflicts by recommending and implementing solutions.
  • Collaborate with the consulting sales team by providing domain expertise.  May provide hands-on implementation support or assist with the pre-sales process as needed.

Qualifications:

  • Four-year degree in Business or related field.
  • At least 8 years of ERP software implementation project management experience and 10 years of ERP consulting experience.  Knowledge of JD Edwards strongly preferred.
  • PMP certification is strongly preferred.  Other professional certifications as appropriate.

Soft Skills:

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.
  • Excellent oral, written and interpersonal communications skills.
  • Superior project planning and management skills.  Strong time management skills and attention to detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Exceptional troubleshooting and problem solving abilities.
  • Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Apply

Summary:

We are seeking candidates for an exciting opportunity to join our dynamic Operations Center team in Boulder, CO. This role is perfect for individuals interested in advancing their career in technology. Our 24/7 Operations Center is the hub of monitoring, tracking, and communications for our organization. The Ops Center Tech manages ticketing queues and engages in proactive monitoring of Denovo’s hosted and cloud infrastructure and applications, documenting processes and acting as the knowledge base for company procedures. This demanding role is critical to our technical organization and requires a quick study. Detail-oriented and disciplined, the Ops Center Tech is focused on service request completion, incident detection and resolution, and excellent customer service. The ideal candidate is a great communicator and able to translate technical knowledge into actionable direction. Candidate must be able to retain information, provide creative solutions, and quickly adapt to changing situations.

The Operations Center is a 24x7x365 environment.

This posting is for 3rd shift – 10:00 p.m. to 8:00 a.m.

Responsibilities include:

  • Actively manage incidents – investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents.
  • Administer, troubleshoot, and monitor hardware and software.
  • Perform system patching and backups in a multi-customer environment.
  • Escalate issues to the proper management and/or engineering channels.
  • Possesses exceptional communication skills, both written and verbal.
  • Handle system outages, configuration issues and networking communication challenges
  • Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center
  • Maintain response and resolution of incidents received in queue against established Service Level Agreements
  • Communicate status of requests and incidents with requestor or relevant stakeholders
  • Improve processes by identifying deficiencies and recommending changes.
  • Understand the importance of documentation.
  • Other duties as assigned by management.

Skills/Qualifications:

  • At least 2-3 years of system administration preferred, or prior experience working in an Operations Center environment
  • Must have Windows or Linux/Unix knowledge (both a plus)
  • SQL/Oracle Database or JDE Edwards skills desired but not required
  • ITIL certification
  • Ability to multitask, prioritize, and successfully follow-to-completion all assigned tasks
  • Holistic problem solving
  • Ability to articulate technical issues to peers as well as non-technical personnel.
  • Strong customer service skills with a high level of professionalism.
  • Ability to work with complex situations.
  • Ability to learn quickly and retain technical skills.
Apply

Summary:

Perform the installation, configuration, administration, and maintenance of networks and computer systems with Microsoft Windows operating systems.  Set up user accounts on organization’s servers.  Run necessary system backups.  Provide technical support and troubleshoot problems on local area networks (LAN) and data networks using Microsoft operating systems.  May perform some programming and may be responsible for script writing.

Duties:

  • Install, configure and manage Microsoft Server environments
  • Troubleshoot issues related to Microsoft Server environments.
  • Ability to work on-call rotations and off hour assignments as needed.

Qualifications:

  • Four-year degree in related field, or equivalent experience preferred.
  • 4-6 years of advanced technical support in a structured team environment.
  • At least two years of customer service experience.
  • Ability to understand, interpret, and glean results from complex technical relationships.
  • Ability to complete projects/tasks on-time, on/under budget track record is preferred.
  • Advanced troubleshooting and repair skills of computers, printers, and related peripherals.
  • Understanding of software configurations, compatibilities, and licensing.
  • Knowledge of network printers, Windows XP, 7, Office 2007, 2010, and 2013.
  • Knowledge of Server Operating Systems Windows Server 2003-2012R2
  • Understanding of VMWare, Citrix, ADUC, GPO’s, and Service Now.
  • Knowledge of related industry best practices.
  • Strategic, tactical, operational and financial understanding of an IT environment.
  • Must be able to repeatedly lift up to 50 lbs.
  • Must be authorized to work in the United States.

Soft Skills:

  • Excellent service-driven customer-focused skills.
  • Proven ability to work in both a team environment and independently.  Exhibit a high level of individual initiative.
  • Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
  • Ability to work with minimal supervision.  Ability to take direction from all levels.
  • Excellent reading, oral, written and interpersonal communications skills.
  • Work from verbal and written instructions or requirements of varying levels of detail.
  • Proven ability to absorb, master and leverage emerging technologies.  Strong problem solving abilities.
Apply