There are many different definitions of strategy. The one we use is fairly simple - it's the definition of where and how we compete. Like all companies, we're looking to compete in areas where we have an advantage - and looking not to compete in areas where we don't have an advantage. The art is to see the advantage from the client's perspective rather than ours.
A lot of companies may say they deliver value, especially during a sales cycle. But what makes us different?
Our operational credo is to help our clients: Do Information Technology once (Do IT once), Do IT right, and Make IT last. We work with our clients not only to understand their needs, but to anticipate their growth and we continue to work with them to meet their goals as the future unfolds.
First, we develop close, long-term relationships with our clients. Once you're our client, we're going to be right beside you. We want to know what you're thinking, what you worry about, and how we can help. It has to do with becoming your partner and understanding your operational goals and your information technology environment and capabilities. It has to do with relationships. We call this, "Do IT once", because - Information Technology is expensive, complex and is an enabler for your operational goals so we believe you'd prefer to do it once.
Second, we bring highly qualified professional services. Quality is something we obsess about and something that we're never satisfied with. Frankly, there's more than a bit of self-interest here. If we can improve quality, we can dramatically improve productivity while lowering cost at the same time. More importantly, we can lower your cost of ownership, because you'll have less testing to do, simpler certification and so on. For those companies that we choose to serve, we expect to offer the highest quality of professional services. To help you remember, we call this "Do IT right", because - our Information Technology solutions will create real measurable business solutions and actionable insight to your business operations.
Finally, we build solutions that adapt to our clients changing needs - that appreciate over time. The one thing we know is that things are going to change. Your technology is going to change. Your business processes are going to change. Your competitors are going to change. We want our solutions to change with you so that it stays relevant to your needs. We call this commitment "Make IT last", because - we want our Information Technology solutions to a last a long, long time.
Our value commitment - not a proposition in the sales cycle, but a commitment to you as a client - is simple, and, we take it seriously. We implement your software and services solution as a business partner to you. We Do IT once, we Do IT right, and we Make IT last. Do it once means that you select the best long-term partner, that partner you can lean on now, and every day for years to come. To do it right means that we provide a solution that gets you up and running smoothly and quickly, in line with your business needs. And to make it last, simply said, means we "future proof" your ERP solution so that there are no IT growing pains as your company grows in revenue, products and services. These three points make up our value commitment to you.